When cell phones were first invented, it is unlikely they were considered tools used to video chat, send text messages, replace credit cards or boarding passes or receive directions. All it takes now is a smart phone to be able to FaceTime or Skype, send emails or text messages, use mobile versions of credit cards to pay and receive step-by-step directions from one detected location to another.
For instance, with the first model of a cell phone, users were not able to conduct a search (using an online search engine) using voice dictation. Siri makes such an action possible.
|Graphic displaying increase in time spent on Skype calls compared to other phone lines between 2005 and 2011. Source: www.smallbiztrends.com|
Convergence makes several uses possible because of the interaction of various platforms and media in an exclusively digital environment. Organizations have to develop apps and enable Apple or Android users to download them from an app store. Skype has to interact with computers and cell phones in order to accurately display video chats. Airlines have to interact with new interfaces and platforms in order to ensure boarding passes are adequately displayed. The process of convergence ensures each form of media works together to produce the best possible content or product. Technological, cultural and economic divergence all work together in a way that allows cell phone users to easily access apps and content and communicate with individuals in various ways, regardless of physical location.